Service Redesign- Reduced waiting time of orthopedics referrals Free Essay Example, 1250 words

Most of them are usually seen to complain about the poor services offered at the healthcare, and these impacts negatively on the healthcare in terms of their reputation (Schoch, & Adair, 2012, 13). The radiology department as experiences delays in providing reports from the diagnosis performed. The main cause for this problem is that there are many diagnoses to be performed and the facilities are limited. The patients’ reports therefore will be delayed, and this can result to a delay in the other programs that depend on the reports from the radiology department. Backlog cases accumulate and cause delay of treatment The buildup of appointments usually clogs up the schedules of the healthcare. Since the healthcare staffs usually serve the patients at a slower rate, not all the patients scheduled for that particular day will be served. The unattended patients will then be given appointments for a later date. This practice happens on a daily basis, leading to a clog in the appointments (Ulla, Seija, & Pirkko, 2009, p. 27). The accumulated appointments will cause a delay in the provision of treatment to the other patients who had not been appointment. We will write a custom essay sample on Service Redesign- Reduced waiting time of orthopedics referrals or any topic specifically for you Only $17.96 $11.86/pageorder now A delay in treatment can sometimes lead to adverse effects, for instance, the condition of some patients could worsen or in some cases, a patient could lose his/her life while waiting to be attended to. Service Evaluation SWOT analysis This technique is used to analyze the strengths, weaknesses, opportunities and the threats that are associated with current system of operation in the healthcare. Analyzing the strengths, weaknesses, opportunities as well as the threats will help in making decisions effective decisions that will enable the healthcare to meet its objectives. PEST analysis This technique is used to analyze the political, economic, social and the technological factors that affect the current operations of the healthcare. Assessing the external factors of the surrounding healthcare will enable the healthcare officials to identify the factors outside the business that will have an impact on the healthcare facility. It will enable the officials to make necessary adjustments to the healthcare to ensure that it remains to be relevant in the society in terms of the required standards. The problems that cause the slowing down of the services, which lead to the increase in the waiting time are (Gray, & Hayward, 2004, p. 16): Lack of an effective system to enable some of the operations in the healthcare facility Unmotivated staff Clogging appointments Proper management of the healthcare facility Option appraisal and Plan/ Re-design In addition to the adoption of the centralized access model, a room for orthopedic patients only needs to be created.